About us
At CMD CTRL, we are your trusted Managed Service Provider (MSP) dedicated to helping businesses streamline and secure their IT systems. With offices based just outside of Norwich and in Greenwich London, we proudly support businesses across East Anglia, London and the wider East of England, ensuring seamless technology integration, robust support, and peace of mind for every client we serve.
Specialising in outsourced IT support, we understand the unique challenges businesses face when managing a diverse range of devices. That’s why we focus on integrating both business-owned and personal devices (whether macOS, Windows, iOS, or Android) into a cohesive and secure enterprise environment. Our tailored solutions enable your team to work with the devices they are familiar with, without compromising on security or performance.
With a dedicated team of IT experts, we offer end-to-end support, from system management and cybersecurity to troubleshooting and device integration. Whether you’re a growing startup or an established business, we’re here to ensure your technology is always in sync and working efficiently, so you can focus on what matters most - growing your business.
At CMD CTRL, we take pride in our ability to simplify IT, enhance productivity, and offer reliable, responsive service with a personal touch.
Let us handle your tech, so you can focus on success.
Our Services
Helpdesk Support
We offer our clients unlimited access to our helpdesk support platform, meaning they can reach out as often as needed, without worrying about extra costs or limits. Whether it’s a quick question, a technical issue, or ongoing troubleshooting, our support team is always available to help. This ensures peace of mind, faster problem resolution, and minimal disruption to daily operations. We’re here when you need us, no matter how big or small the issue.
IT Consultation
We want our clients to get the most out of their devices by aligning technology with their specific needs. For new businesses, it ensures the right hardware, software, and infrastructure are in place from day one, setting a strong foundation for productivity and growth. For existing businesses, we can optimise current setups, improve device management, and enhance security. With expert guidance, companies can streamline workflows, reduce tech issues, and make smarter decisions about their technology ecosystem, saving time, money, and frustration.
Apple Consultants
CMD CTRL is proud to be one of the only members of the Apple Consultants Network in the area, bringing trusted expertise and certified Apple support to local businesses and individuals. Apple support is where we started, and that foundation continues to shape the way we approach every project, combining technical knowledge with a customer-first mindset. Whether it’s helping you get the most out of your Apple devices, streamlining workflows, or integrating Apple technology into your business, CMD CTRL delivers reliable, professional guidance backed by Apple’s seal of approval.
Data Backup and Recovery
Keeping both on-site and off-site (or cloud) backups of critical company data is essential for ensuring business continuity and protecting against data loss. On-site backups allow for quick recovery from local issues like accidental deletions or hardware failures. However, in the event of more serious incidents, such as fire, theft, or ransomware attacks, off-site or cloud backups provide a secure and geographically separate copy of data. This approach minimises downtime, safeguards valuable information, and helps companies recover quickly from unexpected disruptions.
Software Integration
We integrate company systems and services with their business owned and BYOD devices by ensuring seamless compatibility across platforms. This includes setting up secure access to company networks, configuring email and collaboration tools, connecting to shared drives and printers, and integrating with cloud services like Microsoft 365, Google Workspace, or industry-specific software. We also ensure these devices work smoothly with existing infrastructure, whether it's Windows-based servers, VPNs, or mobile device management tools, so teams can stay connected, productive, and secure without disruption.
Network Design and Security
A carefully configured network is critical to building a reliable, efficient, and secure IT environment. A well-designed network ensures smooth communication between devices, reduces downtime, and supports scalability as a business grows. At the same time, strong network security protects sensitive data, prevents unauthorised access, and guards against threats like malware, phishing, and cyberattacks. Together, thoughtful network design and robust security form the foundation of a stable and safe digital workspace.
Client Testimonials
"An absolutely excellent experience. It is always a worry when something goes wrong with your computer, and even more of a worry deciding who to trust it to. Well, the service I received from CMD CTRL was second to none. From response to my issues, to pick up, to delivery back to me, all done with the utmost professionalism and combined with the friendly service at an excellent price. My Macbook works better than ever and I would not hesitate to highly recommend this company and its staff members. I am now not worried about where to go if I ever have problems again. Thank you."
pinkskypodcast
"I got in touch with CMD CTRL as my Mac Book Pro had become very very slow and was struggling to open documents and even browse the internet. I was considering buying a new laptop but thought I would enquire into ways to speed up my computer before I did.
CMD CTRL were really helpful, they took the time to discuss what was wrong with my laptop, and discussed the ways that they could improve its performance.
After my initial enquiry they came back to me with the suggestion of replacing the old hard drive with a new solid state hard drive. They ordered the new hard drive in and once it had arrived I dropped off my computer and it was completed really quickly.
I have had my computer back for a week now and it is like a completely new machine! It opens quickly and is really speedy, changing between programmes easily and no more spinning rainbow wheel.
I am really happy with my upgraded computer (and it was a fraction of the price of a new Mac book pro.)
Thank you CMD CTRL!"
Jenny Wilkinson
"5 stars - most definitely! I recommend this company for any of you computer needs! no matter how big or small. I am quite new to Apple and have had a plethora of questions. I dealt with John, he is incredibly knowledgeable, approachable and really easy to get along with. He really had the patience of a saint. Thank you for all your support, advice and guidance."
Richard Coote
